Targeted Strategic Alignment via Real-time Perioperative Performance Dashboards

This study examines business process management practices of business analytics via balanced scorecards and performance dashboards within hospital processes to target and achieve improvement aligned to strategy. The study maps specific perioperative metrics in the hospital environment to clinical results and demonstrates how business process management is applicable for aligning perioperative clinical outcomes to hospital strategy. Identification of existing limitations, potential capabilities, and the subsequent contextual understanding are contributing factors that yield measured improvement within the hospital’s perioperative process. Based on a 150-month longitudinal study of a large 1,046 registered-bed academic medical center, this case study investigates the impact of integrated systems to qualify and quantify business analytics to improve hospital efficiency and effectiveness across patient quality of care, patient satisfaction, operational efficiency, and financial cost effectiveness. The theoretical and practical implications and/or limitations of this study’s results are also discussed.